Legal
Data Retention & Deletion
Effective date: [Effective date] · Operator: [Company legal name]
| Data | How long we keep it |
|---|---|
| Email in your mailboxes | Until you delete it or delete your account. Mailbox quotas apply. |
| Deleted accounts | Removed from the live system immediately. Copies may remain in local backups for up to 7 days. |
| Closed accounts | Mail and account data deleted within [30] days of closure, then purged from backups within a further 7 days. |
| Sending counters (per-message metadata used for limits) | 30 days |
| Sign-up attempts (IP, email) | 30 days |
| Mail server and sign-in logs | [Up to N weeks] per system log rotation |
| Support messages | [24 months] after the conversation ends |
Exporting your data
You can read, forward or save any message from webmail before deleting your account. If you need a full copy of your mailbox, contact us and we’ll help.
Deletion requests
Delete your account yourself in webmail under Settings → Account, or ask us through the contact form (topic “Privacy or data request”). We may need to confirm you control the account.
Questions about this page: [support email address] or contact us.